This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:
• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?

Marketing

• What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?

Privacy policies of other websites

• Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Tyde collects the following data:
• Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?
You directly provide Tyde with most of the data we collect. We collect data and process data when you:
• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or
via email.
• Use or view our website via your browser’s cookies.

How will we use your data?

Tyde collects your data so that we can:
• Process and deliver your order and manage your account.
• Email you with special offers on other products and services we think you might like.

If you agree, Tyde will share your data with our partner company so that it may offer you its products and services.

– Tyde’s partner company is Fontana Hygiene Limited

How do we store your data?
Tyde securely stores your data at our Head Office, 42 Upper Grosvenor Street, London, W1K 2NH.

The files with any data of you are store in a secure lockable filing cabinet.

Tyde will keep data for as long as the contract is required. Once this time period has expired, we will delete your data by shredding all hard copies of any data we may have.

Marketing
Tyde would like to send you information about products and services of ours that we think you might like, as well as those of our partner company:
– Fontana Hygiene Limited

If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Tyde from contacting you for marketing purposes or giving your data to other members of the Tyde Group.

If you no longer wish to be contacted for marketing purposes, please email tydecleaning@htay.co.uk.

What are your data protection rights?
Tyde would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Tyde for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Tyde correct any information you believe is inaccurate. You also have the right to request Tyde to complete information you believe is incomplete
  • The right to erasure – You have the right to request that Tyde erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Tyde restrict the
  processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Tyde’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Tyde transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 02072406060

Or write to us: Tyde Cleaning 59 Barracouta House London SE18 2AF

What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you  automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.

How do we use cookies?
Tyde uses cookies in a range of ways to improve your experience on our website, including:
• Keeping you signed in
• Understanding how you use our website.

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:

• Functionality – Tyde uses these cookies so that we recognize you on our website and
  remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Tyde uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Tyde sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies
You can set your browser not to accept cookies, however, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites
The Tyde website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy
Tyde keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.

How to contact us
If you have any questions about Tyde’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: tydecleaning@htay.co.uk

Call us: +447530005553

Or write to us at: 59 Barracouta House London SE18 2AF

How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Tyde has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: https://ico.org.uk/global/contact-us/email/

Telephone: 0303 123 1113